Return & Refund Policy for Custom Orders

Every piece we create is handcrafted specifically for you. Because each order requires individual preparation and planning, our policy is slightly different from standard retail items.

1. Before Production Begins

If you need to cancel before production starts, we’re happy to help.

  • A $5 cancellation fee will apply to cover administrative and processing costs

  • The remaining amount paid will be refunded according to the payment stage at the time of cancellation

2. Once Crafting Has Started

After we begin working on your piece, time, materials, and care have already been invested.

  • If you choose to cancel at this stage, 50% of your deposit is non-refundable

  • The remaining 50% of the deposit can be refunded

3. After Completion and Shipment

Once the custom product has been completed, approved, and shipping label been created, the order is considered final.

  • No returns

  • No refunds

  • No exchanges

This policy applies without exception, as custom-made items cannot be resold or modified for other customers.

4. Our Promise to You

We offer unlimited revisions during the creation process, so you can feel confident and comfortable before your piece ships.

5. Damaged or Incorrect Items

If your order arrives damaged or contains an error attributable to us, you must contact us within 48 hours of delivery and provide clear photographic evidence. We will assess the issue and offer an appropriate resolution at our discretion.

6. Agreement to Policy

By placing an order, you acknowledge and agree to this Return & Refund Policy for custom-made products.